Privacy Policy

General Data Protection Regulation (GDPR)

At Cosy Craft, we do not share or transfer any of you personal information to any third parties. Cosy Craft only collect personal information for the purposes of creating an account to be able to purchase our products online and managing your account. This includes: First name, last name, address, postcode, email address, phone number.

Payment processing for orders is carried out via PayPal and the customer is required to have a PayPal account to complete the order. Please refer to PayPal's GDPR Policies for more information. In addition, we do not share your personal information with PayPal.

Existing Personal Information

If you would like to know what personal information we hold about your account, written requests need to be sent to:
Cosy Craft,
375 Stockton Road,

Please provide your full name, address, email for the purpose of identifying you as an account holder.
We will process your request within 72 hours from receiving your corresponding and reply to you in writting with all of the information we hold.

Closing Account

If you wish to close your account, please send written request to:
Cosy Craft, 
375 Stockton Road, 

Please provide your full name, address, email for the purpose of identifying you as an account holder.
We will process your request within 72 hours of receiving your request. You will receive a written confirmation about the closure of your account.
By closing your account, you give us the permissions to delete all of your personal information and order history from our system. Please note, that you will no longer be able use our website to purchase our products. You will be required to create a new account to purchase products from our website.

Cookie Policy for Cosy Craft

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.


Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.


More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.


Phone: 01429 294 172